Refund

Refund Policy

For Lavaleps customers, the sections below set out returns, exchanges, and refunds.

Lavaleps: refund timing
After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Details from Lavaleps on support
For return or exchange assistance, contact Support@Lavaleps.shop or 5622545006.

starting a request at Lavaleps
When requesting a return or exchange, contact us at Support@Lavaleps.shop before sending the item. Once the request is approved, Lavaleps will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

How Lavaleps handles exceptions
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

What Lavaleps customers should know about condition of returns
The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

How Lavaleps handles order problems
When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Lavaleps: eligibility
We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Information
Business name: Lavaleps
Brand name: Lavaleps
Email: Support@Lavaleps.shop
Phone: 5622545006
Physical address: 319 S Broad St, Philadelphia, Pennsylvania, 19107, United States